Delivery

*Please note we only deliver to some parts of SW19
Although we would love to reach customers further afield, it’s just not possible as the distance compromises the quality of the food. You are welcome to come and collect your order.

Our pizza delivery

Delivering food is our passion.

From the moment we take your order, either by phone or through our website, our dedicated chefs get busy cooking an authentic and tasty Italian meal.

We pride ourselves on attention to detail and are happy to vary dishes and cater to our customers as individuals, which we feel sets us apart from the big chains.

Everything is prepared to order using the best ingredients we can find!

When it’s ready, it’s carefully packed up and given to our drivers, who then have the responsibility of making sure your food arrives hot and at your door as soon as possible.

Common Questions

How long will it take?

Usually, we deliver within 30/40 minutes, but during peak order times between 7.30 and 9 pm, it could take up to 1 hour, occasionally more, but you will be advised of this at the time of ordering.

While we partner with DELIVEROO & UBER, we know that our own drivers take much better care of the food to ensure it arrives in great condition.

Will it be hot

Although we use a new design in heated bags, on very cold evenings, it’s hard to keep the food piping hot. We do our best to deliver the order as quickly as possible.

Quality

Everything is made to order except for our Lasagna, which is prepared in the morning and then carefully re-heated when ordered. We buy the best ingredients we can find, and much of our produce is imported from different parts of Italy. We also feel passionate about animal welfare and try to buy compassionately farmed produce where ever possible. We are committed to continuous improvement and always try new products to enhance the taste and quality of our food.

Standards

We think we have managed to maintain a high standard over the past 20 years. We are always reviewing our methods and listening to our customers to keep it that way.

However, sometimes we don’t get it right. When this happens, your feedback is vital.

Feedback

Feedback is a vital part of our success; we listen and take action.

Most feedback is constructive, fair and important. Occasionally it’s not. Sometimes it’s unrealistic. Remember, a pizza that is delivered will never have the same wow factor as one that’s from oven to plate. A portion of pasta may not be aldente when it’s been delivered to an address that far away. If you order too many toppings, the pizza may be soggy, etc.

Please ask our advice when ordering, and we will do our very best to help you make the right choice.

Some feedback makes our day and reminds us of how much we enjoy our work, even if it is one of the most stressful businesses to be in.

Please come to us directly instead of posting on social media

Email all comments direct to us feedback@pappaciccia.com

Our Amazing Team

Our chefs, who have been with us for many years working as a great team, sometimes under immense pressure to get all the orders out on time, manage to do it with a smile. Our telephonists do a great job and are friendly and efficient.

Lastly, our heroes, the drivers, without who the whole thing would not be possible. They are out on the roads in all weathers, trying to find a sometimes obscure address and flats with hidden entrances. They really do a fantastic job. 

We aim to deliver tasty authentic Italian food to your door, and all of us will try our very best to get it right.

A few more things…

A true Italian Pizza is not loaded down with toppings. Too many toppings create a soggy base, as does too much mozzarella.

Less is more when it comes to authentic pizza, but remember, we will make it to your liking.

Try something different, it’s easy to stay with the same old favourite, but you will be surprised at the many wonderful combinations that people create.

Most people eat from the pizza box, but if you prefer a plate, warm it in the oven for a while first. Why not order an extra portion of parmesan for your pasta?

We hope you enjoy your home delivery, Buon Apettito and Grazie.